Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,775 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Wylie, New Haven, Gulfport, Lewisburg, Seattle, Tampa, Blanco, Albuquerque, Los Angeles, Murrieta, Austin, Garden Grove, Houston, Buda and The Bronx.
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| City | Problem Type | Report Time |
|---|---|---|
 Atlanta | Phone | |
| Eastpointe | Phone | |
| Wylie | Internet | |
| New Haven | Internet | |
| Gulfport | Internet | |
| Lewisburg | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Mz. Jones (@MzUJones) reported
This is the worst experience I’ve ever had in my like at @TMobileHelp The treatment is beyond ridiculous
- Robert 👑 (@Dammnrobert) reported
Every since T-mobile merged with Sprint. They service been trash.
- James Hsu (@jrayhsu) reported
@TMobileHelp I contacted support, got hung up twice and the last comment from your team was the last draw. This is totally unacceptable.
- rbenz007 (@roshan_Bains) reported
@TMobile looks like you guys are he’ll bend to #defraud customers who decide not to take your crappy service. I was promised a credit and yet I got a letter from your collector to pay what I don’t owe #shameful
- Keydee W (@KeydeeW) reported
3rd call to T-Mobile about the same ****
- S A R I A H 🦋 (@_sariahamani) reported
T-mobile service sucks !
- ANS (@DigiFurn) reported
@TMobileHelp @TMobileCFO Stephanie, your Tweet was very deceptive nothing was turned around during our phone call - in fact, you upset me further. You just reiterated that you were not able to help me. Why would further upset and disappoint? If you're using a script, it should definitely be rewritten.
- Sprint Merger Complaints (@SprintMerger) reported
@venus_sachi @TMobile has really been pushing the sim swaps hard. Even threatening to cut off service. The sim swap will modify your plan to T-Mobile billing system. Make sure you are happy with the new plan before changing. #KeepYourPlan if you like it.
- Lane Browning (@theLaneBrowning) reported
@TMobileHelp Have APN set up, have plenty of mobile data, can disable wifi; but still, MMS (pix) sent to my computer do not arrive. Nor do the ones sent to friend with iPhone (though brother with iPhone does get them). Have troubleSHOT to hell and back, no fix. Problem is NEW
- Larry Stone (@StoneLarry) reported
Coincidentally, Charlie Furbush -- one of the six -- is at T-Mobile today. Test your memory and try to name the other five. Scroll down (way down) for the answer.Kevin Millwood, Stephen Pryor, Lucas Luetge, Brandon League, Tom Wilhelmsen
- ANS (@DigiFurn) reported
@TMobileHelp @TMobileCFO The customer service rep that reached out attempting damage control had no ability to help me whatsoever. I'm 42 days past due I've given T-Mobile over $1,000 in the past 2 months. They won't even give me an extra week to pay a couple hundred dollars - GREED.
- 𝓘𝓼𝓪𝓫𝓮𝓵𝓵𝓪 (@ibenenati_) reported
Jealous that nel was due for an upgrade but marina and I weren’t? Like wtf T-Mobile
- Keydee W (@KeydeeW) reported
T-Mobile customer service is trash ! Like these outsource mfs and the Richmond rep yesterday gotta be the dumbest! Just be lying cause they don’t want to mess up their metrics !
- rbenz007 (@roshan_Bains) reported
@TMobileHelp If @TMobile cared then it will should have been resolved. You guys don’t care. I bet you won’t resolve the problem plaguing your company of illegal billing
- Anastasia Schroeder (@stasiaaboo) reported
I’ve literally have had it with @TMobile why am I paying for unlimited everything for ****** service. Cant leave the house because my phone doesn’t work off my data. Always loading & buffering saying no service. Wtf man 😡
- nadiiiiiiii 🫶🏽☮️ (@nadifinessee) reported
idk who got worse service, at&t or t-mobile 🫤
- 🖤 (@_beautyyy) reported
T-Mobile service is ******
- IroncladMaiden (@TheMdrnMagnolia) reported
@TMobileHelp I did. The verify account link doesn't work though. Acct paid up. Phone paid off.
- IroncladMaiden (@TheMdrnMagnolia) reported
@biaheza13 @TMobile Not paying $112 for an unlock service. But thank you for offering help.
- Jaden (@JadenSEAA) reported
@MichaelMcguffe8 @zachleft @M_Hanny17 Doesn’t matter with how bad T-Mobile security is
- Peter Saul (@PeterSauL911_) reported
.@WashoeSheriff 10-4 break her break her niner what's up good buddy it's Peter t h e a d o busted in the pocketbook but not with the smartphone I still got 2 months of T-Mobile 10g LTE can I be of service to you I'm at your mercy just make me a deputy sheriff auxiliary just feed
- ANS (@DigiFurn) reported
@TMobileHelp @TMobileCFO I don't feel like wasting anymore of my time - we've already messaged and I've already spent time on the phone being abused and harassed verbally by your representatives. There's no point in talking because you clearly told me you are not going to help me.
- James Hsu (@jrayhsu) reported
@TMobileHelp No more help from your team. I am done being bounced around from one team to another.
- Mz. Jones (@MzUJones) reported
@TMobile I have just had the worst experience at your store and I will not spend another penny with your company.
- rbenz007 (@roshan_Bains) reported
@TMobileHelp Then why I have a collection notice and your CS cannot help even after admitting that the service was never activated. What do you need to resolve the issue for good
- Feeling used. (@MuzicLov3r16) reported
@TMobileHelp I've called several times to cancel a digits line charge that i didn't approve of and so far nothing has been done. How many times do I have to call to get help? $10/month may not seem like a lot to you but that's a lot for my family!
- IroncladMaiden (@TheMdrnMagnolia) reported
@TMobile I need a temporary unlock. I'm really not trying to jump through a bunch of hoops. Been a customer for some time.
- James Hsu (@jrayhsu) reported
@ Verizon @TMobile Hello, Verizon. I am moving all my lines to you. They just lost their 20 years long term customer.
- rbenz007 (@roshan_Bains) reported
@TMobileHelp I was offer one month trial on wireless and internet gateway. The equipment was returned within two weeks due to crappy reception. I never tried wireless. Received a bill of $491 and called CS and was promised refund. Never happened!!!
- 👑👑👑 (@KingDariuss_) reported
After 7 years of having no service when I visit my hometown, I finally switched over from @TMobile to @ATT! Significantly less anxiety about being home—best decision I’ve made in a while.
